NEMT (Non-Emergency Medical Transportation) Dispatch Software

There are two key features that non-emergency medical transportation (NEMT) software must have to be beneficial to transportation providers: flexibility and scalability. Both of these aspects were at the forefront of our team’s thinking when we developed our comprehensive NEMT dispatch software.

The Reveal platform offers a full, wrap-around suite of NEMT software solutions that apply our dynamic routing, scheduling, and dispatching (RSD) technology—proven successful for transit agencies nationwide—to transportation providers who offer community transportation options. Aligned with our partner MTM’s leading NEMT brokerage model, our software is tailored to specifically meet the needs of NEMT operations of any size, in any location.

Working hand-in-hand with MTM—who has more than 20 years of expertise as one of the largest NEMT brokers in the nation—Reveal customized our RSD software solutions for the NEMT brokerage model. With features like optimized scheduling and dispatch, GPS functionality, enhanced visibility, streamlined claims and billing, and mobile app technologies, Reveal offers more to NEMT providers than any other software solution on the market.


End-to-End Benefits & Operational Enhancements

To best meet the needs of your operation, Reveal offers three tiers of functionality: Direct, Plus, and Enterprise. Each tier is customizable to your needs and boasts features that allow you to efficiently manage your workflow, trips, and programs. With this cutting edge technology, your organization will have the improved ability to deliver premium transportation service to your passengers. No matter which tier you choose, your company will receive end-to-end benefits that positively impact your staff, passengers, and bottom line.

1

Reduced Costs

On average, Reveal’s clients reduce overall costs by 20%. How do they achieve that? The Reveal platform improves the efficiency of trip entry and scheduling, and offers real-time service monitoring to allow for timely adjustments.

2

Flexibility & Scalability

Whether your operation has five vehicles or 500, Reveal is completely tailored and scalable to the size of your company. With this level of flexibility and scalability, large and small organizations alike can take advantage of the features most important to you.

3

Optimized Routing & Scheduling

To best insert trips into your schedule, Reveal analyzes your daily routes—including any standing order trips—to identify where single-reservation trips, will calls, or last minute pick-ups fit into existing schedules, allowing for optimized route efficiency.

4

Mobile App Technologies

With intuitive in-vehicle technology and smartphone applications for both drivers and passengers, Reveal increases transparency and trip management capabilities for all stakeholders, improving the overall transportation experience and increasing satisfaction.

5

Real-time Visibility

With real-time visibility into route performance, dispatchers can see how individual trips and routes are performing. Using this analysis, dispatchers can quickly make changes and adjustments as necessary to improve service delivery and overall performance.

6

Improved Data Integrity & Reporting

Reveal’s unparalleled reporting, dashboards, and oversight tools allow you to quickly facilitate data retrieval to better determine the root cause of performance issues. With this ability, Reveal helps you proactively prevent recurrence of service issues.

7

GPS Capabilities & Enhanced Visibility

Reveal interfaces with Google Maps to hold drivers accountable to schedules and allow for real-time traffic updates for route changes, pick-up and drop-off geocoding to improve location accuracy, and immediate trip reassignment when a dispatcher is alerted that a driver is running late for a pick-up.


What is Non-Emergency Medical Transportation?

New to NEMT? NEMT is an important Medicaid and Medicare benefit that helps transportation disadvantaged populations access routine and preventative healthcare. A 2005 analysis by the Transportation Research Board found that four million American citizens delay or miss medical care every year because they do not have access to transportation. Transportation is inexpensive compared to the quickly increasing costs of healthcare—in fact, NEMT accounts for less than 1% of total healthcare spending. Not only is it more cost-effective to help a Medicaid or Medicare member get to preventative healthcare services, studies on healthcare spending have shown that consistent access to reliable transportation greatly enhances health outcomes and leads to overall health plan cost savings.

When state agencies and health plans offer the NEMT benefit to their elderly, disabled, and other transportation disadvantaged populations, they effectively:

  • Eliminate and/or reduce barriers to transportation
  • Decrease instances of missed medical appointments
  • Reduce the impact of chronic disease
  • Lower overall costs of inpatient medical treatment
  • Save substantial healthcare funds

Who is MTM?

MTM is one of the United States’ largest and most experienced transportation brokers, with more than 20 years of expertise thinking outside the box to provide customized solutions for NEMT services. In 2017, MTM purchased Reveal to be its partner in NEMT technology, and is now deploying the Reveal platform to its network of NEMT transportation providers nationwide. MTM manages NEMT services for:

  • Medicare and Medicaid programs
  • Managed Care Organizations (MCOs)
  • State and county governments
  • Departments of aging
  • Hospitals and health systems
  • County Health and Human Service Departments

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